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Luckyo Casino account verification and KYC

The license requires us to confirm who you are, and the check normally takes about 19 hours from the moment your papers arrive.

Start verification
Six lines

Check the essentials before you send

Useful the moment a payment is held and you want the facts in one place.

Who checks

Luckyo Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-187668

How long

19 hours

Required by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+
One clean pass
1

Know each slot's format

Your account menu holds a verification area; open it and read the three slots before you upload anything, because each slot accepts one file type only.

2

Is the whole page in frame?

Photograph the whole photo identification page flat, with all four corners inside the frame and no glare across the face or the numbers. Blurred edges are the usual cause of a second attempt.

3

Your name, street, date

Proof of address needs your name, your street address and a date, so use a recent statement or bill rather than a screenshot of an app screen.

4

Reviewed, then answered

Once all three files are in, the team reviews them and answers on the same email address you registered with. Check that inbox, including the junk folder, rather than sending the same papers twice.

Four documents

From unproven to proven in four papers

After this table you will know which file goes where and what each copy has to show.

Document
Confirms
Copy must show
Photo identification
Your name, face and date of birth
Full page, all corners, no glare
Proof of address
Where you actually live
Your name, address and a recent date
Payment method confirmation
The account your money moves through
Your name and the method's last digits
Photo identification with selfie
That the person holding the ID is you
Face and ID page in one unedited frame
Shorter payout waits
1

Send what we ask

A deposit or withdrawal far above your usual pattern sets off a routine review under the license. Expect a request for photo identification and payment method confirmation.

2

Before approval, after request

Your first cash-out is the latest point the license lets us wait. Photo identification, proof of address and payment method confirmation are checked before any money leaves.

3

When records diverge from papers

Details that differ from your papers, such as a maiden name or a recent move, stall the match. We ask for documents showing the current name and street, then recheck.

Proof you can pass

Showing where your money began

Our Anjouan Offshore Finance Authority licence, number ALSI-187668, obliges us to understand where players' money originates. Requests under this duty are routine and target no one: they are an anti-money-laundering control that every licensed operator in this market applies.

Depending on your situation, a combination of the following may be enough:

  • Recent bank account statements
  • Payslips from your employer
  • Tax return or notice of assessment
  • Sale or settlement records
  • Savings or investment summaries
Four snags

Why did my document fail?

Worth reading before you resend, so the second upload clears review the same day.

Cropped or glaring scan

A corner cut off or a glare across the photo number leaves the reviewer unable to confirm the details. Place all four edges inside the frame; Shoot in daylight, flash switched off

Lapsed identification card

Photo identification carries an expiry date, and a lapsed card cannot prove who you are today. Use a currently valid photo identification; Check the expiry before framing the shot

Details that do not line up

A name or street that differs from your account details means the reviewer cannot tie the paper to you. Upload proof of any name change; Add a document showing the new street

Grab your newest statement

Proof of address needs to be recent, and a bill from many months back no longer reflects where you live. Send a utility bill from this season; Pick a bill with your street printed
Clear answers first

The short answers on proof of identity

01Will I be asked to verify before I can take money out?+
Expect the request at the latest before your first withdrawal. Registration or a first deposit can bring it forward, so papers on file early cost you nothing later. Either way the licence requires the check before any payout leaves.
02How long does the document check normally take?+
Allow around 19 hours from the moment your papers arrive complete. Most files close inside that window once the images are readable and the details match. Anything blurred or cut off restarts the clock.
03Is my ID genuinely kept private once you have it?+
Your file sits behind TLS 1.3 encryption and is read only by the team that runs the check. Details go no further than the review itself. Write to [email protected] if you want to see what is held.
04Do I need a scanner to send my paperwork in?+
No scanner is needed at all. A phone camera does the job as long as the whole page sits inside the frame and the corner text stays legible. Lay the document flat rather than holding it.
05Who licenses your games and what is the licence number?+
The Anjouan Offshore Finance Authority licenses the operation behind this site. Its number is ALSI-187668, held by Luckyo Casino LLC under company number 703381. That licence is why the identity and funds questions exist.
06What do I send if I have married since my ID was printed?+
Send the document showing your current name together with a certificate or notice that links the two names. Both names then read as one person and the review continues. Flag this in your message so the reviewer spots it.