Luckyo Casino
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Luckyo Casino contact: the right desk, first time

Reach Luckyo Casino support around the clock, any day, by live chat, e-mail or phone, so there is always someone to help.

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Rated 4.9 by 3,616 verified players on AskGamblers 4.9 / 5 · 3,616
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You are in Australia

You are playing from Australia

This block settles the local details: our number, our hours in your time zone, and who supervises us.

Item
Detail
Australian phone
+61 2 5154 0035
Our time zone
AEST
Languages
English, German, French, Finnish
Regulator
Anjouan Offshore Finance Authority, ALSI-187668
Gambling help
Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
E-mail
Six quick answers

Asked once, answered plainly

Tri-Audited Fair Play Licensed Operator 7-Minute Withdrawals
01How long until my account is shut for good?+
Closure is handled by the support team and takes as long as the final verification of your balance requires. Send the request from your registered email address so the desk can match it to your account without a password. Once closed, the same account cannot be reopened, so withdraw any remaining funds first.
02Do I need my own licence to play here?+
No extra licence is needed on your side. Luckyo Casino LLC holds number ALSI-187668, issued in Anjouan by the Anjouan Offshore Finance Authority, so the operator is supervised outside Australia. What that means for you is simple: complaints about your account go to the casino first, then to that authority.
03When will someone know who I am in the chat?+
Three details are enough for the desk to find you: your full name, your date of birth and the email address registered on the account. Support never asks for your password, and you should never share it with anyone claiming to be from us. Expect the first reply within two hours for a written request.
04Can I get help on a Sunday night?+
Yes, at any hour you need. The support team is available around the clock, seven days a week, so a Saturday night question reaches a person just as a Tuesday morning one does. Times quoted across this page are in AEST, the clock most Australian players keep.
05Can I speak with someone in my own language?+
Yes, in four languages. Advisors answer in English, German, French and Finnish, so you can write in whichever you handle best. An English-speaking desk covers Australia in AEST, and the same team fields calls to the Australian number.
06What if I want to see or delete my data?+
A written request sent to [email protected] covers both. Ask for a copy of your stored data and the team will confirm what is held and why. If you want it deleted instead, say so in the same message, though records tied to anti-money-laundering rules may have to be kept.
Right department

Before you wait, aim at the right inbox

This block settles which inbox to use, so your question lands with the team that handles it first time.

Department
E-mail
General support and questions
Document verification (KYC)
Deposits and withdrawals
Complaints and escalations
Personal data and privacy
Business and partnerships
Operator facts

Luckyo Casino is run by Luckyo Casino LLC

After reading, you have named the operator, its licence and its written contact on this page.

Detail
Record
Legal name
Luckyo Casino LLC
Company number
703381 (Anjouan)
Registered address
Hombo Road, Mutsamudu
Regulator
Anjouan Offshore Finance Authority
Licence number
ALSI-187668
Support e-mail
No more waiting blind

Your answer arrives in minutes, not days

It removes the worry that you will sit unanswered while your money waits.

Measure
Timing
Live chat hours
24/7 support available
Chat first reply
3 minutes
E-mail address
E-mail reply
2 hours
Australian phone
+61 2 5154 0035
Phone wait
2 minutes
Times shown in
AEST
Before you reach out
1

Your registered e-mail address

2

The last four digits of your payment card

3

Screenshot of the error or game round

4

Deposit or withdrawal reference number

5

Photo identification and proof of address

Luckyo Casino escalation
1

What should I include?

Write to the complaints desk with your account e-mail, the dates and what you expect to happen. Keep the thread intact from here.

2

Luckyo Casino reviews the file

Luckyo Casino answers your complaint through the same channel and may ask for verification documents. Reply once, in full, rather than in pieces.

3

A decision you can challenge

An answer you still reject can go to the Anjouan Offshore Finance Authority, the regulator on the licence. Include your reference and the final reply.